June 10th - 28th get 25% off your order of $20.00 or more. Use code SUMMER SALE at checkout. Attention! : As of July 1st this site will no longer be an ecommerce site (see emailed newsletter, site blog, or social media announcements for more info) Items can continue to be purchased on Etsy, or via email, or Instagram.
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June 10th - 28th get 25% off your order of $20.00 or more. Use code SUMMER SALE at checkout. Attention! : As of July 1st this site will no longer be an ecommerce site (see emailed newsletter, site blog, or social media announcements for more info) Items can continue to be purchased on Etsy, or via email, or Instagram.
Cart 0

Shop Policies

Making quality, beautiful, and unique handmade goods are at the heart of what I do. May the item you receive bring peace and lasting beauty to your life or home. 

Please take a moment to read through my policies and if you have any further questions feel free to contact me. Usual response time is within 24hrs. If you don't hear back within 2 days please resend the email. 

 

Payment

    I accept credit cards, Paypal, ApplePay, Venmo, and more. Please see options at checkout. 

Shipping 

    Orders typically ship out in 1 - 3 business days, notification will be sent if there will be a delay. 

 

    Various shipping options can be chosen at checkout, but if you don't see the option you need, please let me know and I will do my best to assist you. Shipping cost varies by weight and carrier, please choose the right option for you at checkout. 

 

    Extra package insurance can be purchased by the customer, otherwise it will be shipped with the standard insurance amount that comes with the shipping method you choose at checkout. ( i.e. priority mail $50 ) 

 

    Tracking will be provided for Priority Mail, UPS, or FedEx. Standard shipping will not have tracking unless customer adds insurance. Without tracking and insurance the customer is agreeing to release Knottin Fancy (and owner) from any loss associated with a lost package. 

 

    I will ship internationally. Buyer is responsible for any and all customs fees and extra shipping cost. I do not accept responsibility for any customs issues or refusals. If you are concerned about your country’s customs laws or costs, please investigate your countries customs policies before purchase.

 

    If a package comes back from customs in the original condition, a refund will be issued less the cost of shipping. 

 

    A package will be considered lost after 20 business days after the estimated arrival date. Once proven lost, a refund will be issued or a replacement will be sent if the customer still desires the item. If the item was a one of a kind, or custom item, arrangements can be made to remake it. 

 

Rush Orders

    To be fair to other customers in the queue, all rush orders will be done outside of normal business hours and will have an overtime fee. A minimum fee of $20 will be charged for an order of $100 or less. Anything over $100 will have a rush fee of 20% of the item cost. 

 

    Holiday rush order deadlines: Dec 11th - 15th will have a 20% rush fee. Dec 16th - 18th and will have a 30% rush fee, and will have to have 2-3 day shipping to guarantee arrival before Christmas. No guarantees after the 18th but please contact me to inquire what I can do for you. 

 

Custom Orders

    Commissions and custom orders are welcome, please email me if interested. 

 

    Once the details are discussed, I will send an order confirmation email with a list of those details and a link to the deposit page. Response to the email and the deposit is required before I start making your custom order.  

 

To view deposit amounts please click here. 

 

    When order is ready to be shipped an email invoice will be sent to you with the remaining balance. Balance must be paid before item is shipped. 

 

    As I make every effort to make the order to specifications, custom orders are not returnable. The only exception being, if I made a mistake in the making process. In this instance it can be returned and a corrected item will be shipped to you as soon as possible. I cannot be held responsible for wrong measurements provided to me so please make sure everything is correct before confirming the order. 

Returns and Exchanges

    I love to see happy customers and wish for you to love your purchase. I will do my best to help resolve any issues, should they arise, so please don't hesitate to contact me.

 

    If there is an issue with your order or you do not like your item, you must contact me within 10 days of receiving your order. I do not except returns after 30 days. 

 

    Refunds for returns will be issued less the cost of shipping. Please allow 5 - 7 business days for refund to go through.  

 

Wholesale and Consignment

   Minimum opening order for wholesale is $500 and must be paid before items ship*. No minimum for reorders. I can also work with you to design a line exclusive to your store. Wholesale order cancellations will incur a fee of 10% for stock items and a 25% fee for custom items, a refund will be issued less the fee within 3 days of the cancellation. Stock item returns will have a 15% restock fee if store is no longer carrying Knottin Fancy items, but can be swapped out as long as the store is still stocking items. Please email me for line sheet and full terms.

    Consignment is an option and does not have a minimum opening order as long as store agrees to no more than 30% commission. The store is responsible for any damages to merchandise while on consignment. If an item is damaged or stolen, the store must reimburse Knottin Fancy for the full retail price of the item. Consignment items can be swapped or returned at any time. 

    I also offer sliding scale volume discounts for stores, please contact me for details.